1. What is Northbull Import’s role – are you a seller or a manufacturer?

Northbull Import is not a seller, manufacturer, or importer. We are an independent consultant helping you buy machinery directly from trusted factories. We guide and support you throughout the process and handle all the work, but the actual purchase is always made between you and the manufacturer.

2. How does the ordering process work through Northbull Import?

You choose a machine through our online platform. We assist in communication, negotiation, and documentation with the factory. Once you confirm the purchase, the manufacturer produces and ships the machine directly to your specified location, while we support you along the way.

3. Who is responsible for warranty and potential defects?

The factory is fully responsible for product warranties, quality, and defects. Northbull Import does not offer or manage warranties. We act solely as your consultant and cannot be held liable for product-related issues. But we will help you communicating and solving situation in case of any problems.

4. How is delivery arranged and how long does it take?

Northbull Import arranges full door-to-door logistics on your behalf, including shipping, storage, customs documentation, and coordination. However, we are not responsible for delays caused by the manufacturer, shipping companies, or external factors. Delivery times should always be checked at the time of purchase, as they depend on external partners such as the factory and logistics providers.

5. Can I choose the factory myself?

Yes, if you already have a factory in mind, we can help you validate and communicate with them. Otherwise, we suggest reliable partners from our network that match your needs and budget.

6. What happens if there are problems during shipping or customs?

While we support you with documentation and guidance, any issues with shipping, customs, or damages are the responsibility of the relevant parties – such as the manufacturer, shipping company, or customs authorities. We’re here to help, but we do not assume liability.

7. Why should I use Northbull Import instead of ordering directly from the factory?

Buying directly from a foreign manufacturer can be very risky and difficult, especially without experience. With Northbull Import, you gain access to our factory network, industry knowledge, and support in negotiations, logistics, and documentation – all through a modern, easy-to-use online system. It’s safer, smoother, and often more cost-effective.