Terms and conditions of contract and delivery
Terms & Conditions of Service and Delivery
Northbull Imports / North Global Oy
Last updated: September 25, 2026
These Terms & Conditions (“Terms”) apply to orders and services provided through Northbull Imports / North Global Oy (“North Global Oy”, “Northbull Imports” or the “Operator”).
These Terms should be read together with our Shipping Policy and Returns & Refunds Policy, which form part of the terms applicable to orders where relevant.
1. Parties and Scope
North Global Oy operates Northbull Imports and coordinates the commercial order and delivery process between customers and international manufacturing partners.
The parties and roles involved in an order may include:
Customer – the individual or business placing the order.
Manufacturer – the factory or manufacturing partner producing the ordered product.
North Global Oy / Northbull Imports – the operator and service provider coordinating the order, payment, communication, documentation, logistics and delivery process.
Products are primarily manufactured to order by manufacturing partners in China based on the Customer's confirmed order and selected configuration.
2. Role of North Global Oy
North Global Oy coordinates the order and delivery process and may provide services including:
- processing and coordinating orders;
- handling payments and currency exchange;
- forwarding orders and technical specifications to the manufacturer;
- coordinating communication between the Customer and manufacturer;
- coordinating documentation;
- arranging international and domestic transportation;
- coordinating freight forwarding;
- coordinating customs clearance and import-related procedures;
- coordinating applicable duties and taxes according to the agreed delivery terms;
- arranging transport insurance where applicable;
- monitoring the progress of manufacturing and delivery;
- assisting with quality control where reasonably possible; and
- coordinating customer service, claims and warranty-related communication.
North Global Oy may use manufacturers, freight forwarders, carriers, shipping lines, customs agents, insurance companies and other third-party service providers to perform parts of these services.
3. Order Process
The normal order process is as follows:
- The Customer selects the product and any applicable accessories or configuration options.
- The Customer confirms the technical specifications, equipment, delivery address and other information required for the order.
- The product price, estimated delivery-related costs and other applicable charges known at the time of the order are presented to the Customer before payment. International freight costs may be subject to adjustment after the order in accordance with Section 5 (Freight Pricing and Adjustments). Any such adjustment will be communicated to the Customer before an additional amount is charged.
- Unless otherwise agreed in writing, the Customer pays the order in advance.
- North Global Oy initiates and coordinates the manufacturing and delivery process.
- The product is manufactured and delivered according to the confirmed order and applicable delivery terms.
The Customer is responsible for reviewing the order information and ensuring that the selected product, configuration, accessories and delivery information are correct before completing the purchase.
4. Prices and Payment
Unless otherwise agreed in writing, orders are paid in full in advance.
Depending on the order and applicable delivery arrangement, the total price may include:
- the product or factory price;
- selected accessories or additional equipment;
- international and domestic transportation;
- customs duties and import-related charges;
- value-added tax and other applicable statutory charges;
- documentation and freight forwarding services;
- transport insurance where applicable; and
- North Global Oy's service fee or commission.
The product price, estimated delivery-related costs and other applicable charges known at the time of the order are presented to the Customer as part of the order and payment process. International freight costs may subsequently be adjusted only in accordance with Section 5.
North Global Oy is not required to initiate manufacturing, reserve transportation or release a shipment where an amount validly due under the order remains unpaid.
Payment Processing Time and Impact on Delivery Schedule
Due to international payment practices, transfers between countries, banks and payment service providers may require additional processing time.
Delays in the receipt of funds may occur, for example, due to:
- weekends and national or international public holidays;
- internal bank processing times;
- currency conversion or international transfer processing;
- payment intermediary processing times; or
- regulatory, compliance or source-of-funds verification.
North Global Oy cannot control the processing times of banks, payment service providers or international payment networks.
Where manufacturing requires payment to be transferred to the manufacturer before production can begin, the start of manufacturing may therefore depend on when the manufacturer receives the required funds and completes its own payment verification procedures.
For the purpose of calculating the estimated manufacturing and delivery schedule, the manufacturing period begins when the manufacturer has confirmed receipt of the funds required to begin production, rather than when the Customer initially submits the payment to North Global Oy or another payment service provider.
Any significant payment-related delay affecting the estimated manufacturing or delivery schedule will be communicated to the Customer where reasonably possible.
5. Freight Pricing and Adjustments
International freight prices may change between the date an order is placed and the date transportation is booked.
Freight price developments may be assessed using the Shanghai Containerized Freight Index (SCFI), other applicable freight indices, actual carrier quotations, or other relevant transportation cost information.
If freight costs increase significantly after the order is placed due to circumstances outside North Global Oy's reasonable control, an adjustment of approximately 10–15% of the applicable freight value may be made where permitted by the applicable order terms and mandatory law.
If actual freight costs decrease significantly, a corresponding adjustment or refund of up to approximately 10% of the applicable freight value may be made where applicable.
Any material adjustment affecting the Customer's order will be communicated to the Customer before an additional amount is charged or the adjustment is otherwise applied.
Changes in tariffs, import duties, port charges, government-imposed charges or similar external costs may also be taken into account where permitted by the applicable delivery terms and mandatory law.
Further information about shipping costs is provided in our Freight Indexation Clause and Shipping Policy.
6. Manufacturing and Delivery
Products are generally manufactured to order by manufacturing partners in China.
Unless otherwise stated for a specific product or order, the standard manufacturing and order handling time is approximately 10–25 business days, followed by an estimated transit time of approximately 60–75 business days.
The normal estimated total time is therefore approximately 70–100 business days.
The estimated manufacturing period begins when the manufacturer has confirmed receipt of the funds required to begin production and North Global Oy has received the information necessary to process the order.
These timeframes are estimates rather than guaranteed delivery dates.
Manufacturing and delivery may be affected by circumstances including international sea freight disruptions, port congestion, customs procedures, weather conditions, strikes, regulatory actions and other circumstances outside the reasonable control of North Global Oy.
North Global Oy will keep the Customer informed of significant changes to the estimated delivery schedule where reasonably possible.
Detailed delivery terms, shipping areas, tracking procedures, delivery costs and delivery-related requirements are described in our Shipping Policy.
7. Delivery Terms and Incoterms
International deliveries are carried out in accordance with Incoterms 2020, unless otherwise agreed in writing.
The default delivery term is DDP (Delivered Duty Paid).
Other Incoterms, including EXW, FCA, CPT, CIP, DAP or DPU, may be used when separately agreed with the Customer.
The applicable Incoterm determines the allocation of transportation obligations, costs and risk between the relevant parties.
Under a DDP delivery arrangement, risk transfers to the Customer upon delivery in accordance with the applicable Incoterms 2020 rules.
The Incoterm applicable to the individual order will be determined by the delivery arrangement confirmed for that order.
8. Customer Responsibilities
The Customer is responsible for:
- providing accurate contact and delivery information;
- confirming the correct product, configuration and accessories;
- providing information reasonably required for manufacturing, transportation, customs procedures or delivery;
- responding to reasonable requests for order-related information;
- ensuring that the delivery location is reasonably accessible and suitable for delivery of the ordered product; and
- notifying North Global Oy of known access restrictions or other circumstances that may materially affect delivery.
If delivery cannot be completed because of incorrect information, an inaccessible delivery location, the Customer's absence or another circumstance attributable to the Customer, reasonable additional transportation, storage, handling or redelivery costs may arise where permitted by applicable law and the order terms.
9. Third-Party Service Providers
North Global Oy may use third-party manufacturers, freight forwarders, carriers, shipping lines, customs agents, insurance providers and other subcontractors or service providers in fulfilling an order.
These parties may operate independently and may be subject to their own operational terms and legal obligations.
However, the Customer may contact North Global Oy directly regarding issues concerning an order placed through Northbull Imports.
North Global Oy will coordinate the investigation of the matter with the relevant manufacturer, carrier, freight forwarder, insurance provider or other party where necessary.
The use of third-party service providers does not limit any rights the Customer may have under applicable mandatory law.
10. Incorrect or Incomplete Delivery
If the delivered machine, model, configuration, accessories or technical specifications do not correspond to the Customer's confirmed order, or if an item, part or accessory included in the confirmed order is missing, the Customer should notify North Global Oy without undue delay.
North Global Oy will investigate the discrepancy and determine an appropriate solution together with the Customer.
Depending on the circumstances, the solution may include correction, delivery of a missing item or part, replacement, refund or another appropriate remedy.
Detailed procedures are provided in our Returns & Refunds Policy.
11. Shipping Damage
The Customer should inspect the delivery, where reasonably possible, when receiving it.
Visible shipping damage should, where possible, be documented on the relevant transportation documents and photographed.
Shipping damage should be reported to North Global Oy without undue delay.
North Global Oy will coordinate the investigation with the Customer and, where necessary, the carrier, manufacturer, freight forwarder or insurance provider.
Detailed instructions regarding shipping damage and claims are provided in our Shipping Policy and Returns & Refunds Policy.
12. Product Defects and Warranty
Products may be covered by manufacturer-specific warranty terms. The applicable warranty period and terms are stated in connection with the product or otherwise provided as part of the applicable order information.
If a technical defect or other potentially warranty-covered issue is discovered, the Customer should contact North Global Oy.
North Global Oy will assist the Customer with the claim and warranty process and, where necessary, coordinate technical investigation and warranty-related measures with the manufacturer.
The manufacturer may participate in determining the technical cause of a defect and in carrying out warranty measures.
Nothing in these Terms or any manufacturer warranty limits rights that the Customer may have under applicable mandatory law.
13. Returns and Cancellations
Products sold through Northbull Imports are generally manufactured to order and may be produced or configured according to the Customer's specifications.
Made-to-order or customized products generally cannot be returned solely because the Customer changes their mind after placing the order.
Any statutory cancellation or withdrawal rights are determined in accordance with applicable mandatory law.
If the Customer wishes to cancel a paid order before delivery, the Customer should contact North Global Oy as soon as possible. Whether cancellation remains possible may depend on whether manufacturing, procurement or other order-specific processing has already begun.
Products must not be returned without prior written authorization and return instructions from North Global Oy.
Where a return is permitted and approved under the applicable return conditions, the Customer must initiate the approved return within 30 days of receiving the return authorization, unless another period is required by mandatory law or separately confirmed in writing by North Global Oy.
This 30-day period does not create a general right to return made-to-order or customized products. Return eligibility is determined according to the applicable Returns & Refunds Policy and mandatory law.
The applicable eligibility requirements, return procedure, return address, return costs, refund process and other return conditions are described in our Returns & Refunds Policy.
14. Permanent Inability to Deliver
If delivery of an ordered and paid product becomes permanently impossible, North Global Oy will cancel the order for the affected product and notify the Customer without undue delay.
The Customer will receive a full refund of all amounts paid for the cancelled order, without additional charges.
A temporary delay or disruption does not constitute permanent inability to deliver if the order can still reasonably be fulfilled.
Further information is provided in our Shipping Policy and Returns & Refunds Policy.
15. Refunds
Refund eligibility depends on the circumstances of the order and the applicable Returns & Refunds Policy.
Once a refund has been approved, North Global Oy will process the refund without undue delay and no later than 14 days after approval of the refund.
The refund will be issued using the agreed payment method or, where possible, the original payment method.
Payment service provider or bank processing times may affect when the refunded amount becomes visible in the Customer's account.
Where a claim requires technical investigation, additional documentation or manufacturer participation, such investigation may take place before a refund decision is made.
Further details are provided in our Returns & Refunds Policy.
16. Limitation of Liability
North Global Oy acts as an operator, service provider, order process coordinator and logistics coordinator in a supply chain involving the Customer, independent manufacturers and third-party service providers.
North Global Oy coordinates the commercial order and delivery process but does not itself manufacture the products. Products are manufactured by independent manufacturing partners, and transportation, freight forwarding, customs procedures, insurance and other parts of the delivery process may be performed by independent third-party service providers.
To the extent permitted by applicable law, North Global Oy is not responsible for acts, omissions, delays or failures of independent manufacturers or third-party service providers that are outside North Global Oy's reasonable control.
Unless otherwise required by applicable mandatory law or expressly agreed in writing, North Global Oy is not responsible for, among other things:
- actions, omissions, schedules or operational failures of the manufacturer or factory that are outside North Global Oy's reasonable control;
- decisions, delays, errors or omissions of independent third parties such as freight forwarders, carriers, shipping lines, customs authorities, ports, insurance providers or other authorities;
- delays resulting from international transportation, customs procedures, port congestion, strikes, regulatory actions, governmental decisions or other circumstances outside North Global Oy's reasonable control;
- delays, additional costs or delivery problems resulting from incorrect or incomplete information provided by the Customer, payment delays attributable to the Customer, failure to provide required information, or an unsuitable or inaccessible delivery location;
- requirements relating to registration, type approval, permits or other national or local requirements that are the Customer's responsibility under applicable law or the confirmed order terms; or
- missing technical documentation, such as service manuals, exploded diagrams or spare parts documentation, where such documentation was not included in the confirmed order or expressly promised as part of the product.
North Global Oy does not guarantee that a product is suitable for a particular purpose that has not been expressly confirmed in the Customer's order or otherwise agreed in writing.
North Global Oy is not liable for indirect or consequential damages, such as loss of income, loss of production, business interruption, project delays, contractual penalties, loss of business opportunity or reputational damage, to the extent such limitation is permitted by applicable law.
Where a product defect, incorrect or incomplete delivery, shipping damage or other problem relating to an order occurs, the Customer should contact North Global Oy in accordance with these Terms and the applicable Returns & Refunds Policy.
North Global Oy will investigate the matter and, where necessary, coordinate the process with the relevant manufacturer, carrier, freight forwarder, insurance provider or other third party.
The use of an independent manufacturer, subcontractor or other third-party service provider does not prevent the Customer from submitting an order-related claim directly to North Global Oy in accordance with these Terms.
Any limitation of North Global Oy's liability under these Terms applies only to the extent permitted by applicable law.
Nothing in this Section excludes or limits:
- the Customer's rights relating to an incorrect or incomplete delivery;
- the Customer's rights relating to shipping damage where North Global Oy is responsible under the applicable order terms or mandatory law;
- the Customer's rights relating to an approved refund;
- the Customer's right to receive a full refund where delivery of an ordered and paid product becomes permanently impossible as described in these Terms;
- applicable warranty rights;
- liability arising from North Global Oy's intentional conduct or gross negligence where such liability cannot legally be limited; or
- any other rights or remedies that cannot be excluded or limited under applicable mandatory law.
Where North Global Oy is legally liable for a loss, the extent of liability will be determined in accordance with the applicable agreement, the circumstances of the individual case and applicable law.
17. Force Majeure
North Global Oy is not responsible for delays or failure to perform an obligation to the extent that performance is prevented by circumstances outside its reasonable control.
Such circumstances may include:
- war, civil unrest, terrorism or piracy;
- pandemics or major epidemics;
- natural disasters, fires, storms or floods;
- labor disputes, strikes or lockouts;
- international transportation or logistics disruptions;
- port closures or congestion;
- export or import restrictions;
- customs delays or governmental decisions;
- cyberattacks or major system failures; or
- major disruptions to energy or infrastructure.
North Global Oy will inform the Customer of a material force majeure event affecting the order and its expected impact when reasonably possible.
Performance may be postponed for the duration of the obstacle.
If the obstacle makes delivery permanently impossible, the order will be handled in accordance with Section 14 (Permanent Inability to Deliver) and the applicable Returns & Refunds Policy.
18. Suspension or Cancellation of an Order
North Global Oy may suspend the processing or delivery of an order where there is a justified reason, including where:
- required payments remain unpaid;
- the Customer has not provided information necessary to fulfil the order;
- a legal or regulatory requirement prevents processing;
- a significant technical or logistical obstacle temporarily prevents fulfilment; or
- a force majeure event affects the order.
North Global Oy will inform the Customer of a material suspension where reasonably possible.
If the circumstances make fulfilment permanently impossible, the order will be handled according to Section 14.
19. Changes to These Terms
The version of these Terms applicable to an order is generally the version in effect when the Customer places and confirms the order.
North Global Oy may update these Terms from time to time. Updated Terms apply to orders placed after the updated Terms become effective.
Changes to these Terms do not retroactively alter material terms of an existing paid order unless the change is separately agreed with the Customer or is required by applicable mandatory law.
20. Governing Law and Dispute Resolution
These Terms are governed by the laws of Finland, excluding its conflict-of-law rules.
Disputes should primarily be resolved through communication between the Customer and North Global Oy.
Where applicable, a consumer Customer may refer a dispute to the Finnish Consumer Disputes Board (Kuluttajariitalautakunta).
Any court proceedings will be handled by the competent court determined in accordance with applicable law.
21. Acceptance of Terms
The Customer accepts the Terms applicable to the order by completing the purchase, paying the applicable invoice, or otherwise expressly accepting the Terms as part of the order process.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.
22. Contact Information
Questions concerning orders, these Terms, shipping, returns, refunds or warranty matters may be directed to:
North Global Oy / Northbull Imports
Barösundintie 285
10250 Fagervik, Finland
Email: myynti@imports.men
Phone: +358 45 7830 4040
Business ID: 3516041-8
VAT ID: FI35160418
Nothing in these Terms limits any rights the Customer may have under applicable mandatory law.