1. Parties and Role

• Customer orders the product directly from a foreign manufacturer.

• Manufacturer/Seller is responsible for the product.

• Operator (Northbull Imports Oy / North Global Ltd) acts only as a service provider: a trading platform, payment intermediary, order coordinator, and logistics facilitator.

• The Operator is not the seller, importer, manufacturer, or reseller of the goods, and bears no responsibility for product features, quality, or warranties.

2. Operator’s Services

The Operator provides, on behalf of the Customer:

• Payment intermediation and currency conversion

• Communication and documentation with the manufacturer

• Coordination of transport, customs clearance, and delivery to agreed location

• Arranging transport insurance (if separately agreed)

• Monitoring of order progress to a reasonable extent

3. Ordering and Payment

• The Customer confirms specifications and pays 100% in advance, unless otherwise agreed.

• The Operator only initiates the order and delivery process after payment is received.

• Payments may be subject to delays due to international banking, currency transfers, or regulatory checks. Production and delivery schedules begin only after the manufacturer confirms receipt of funds.

4. Freight Indexation

• Freight costs are subject to adjustment due to market changes (e.g. fuel, container, port charges, Force Majeure).

• At delivery commencement, the Operator may charge 10–15% of the actual freight cost if prices have increased, or credit up to 10% if costs have decreased.

• Adjustment applies only to the freight component, not to the product price.

5. Delivery Terms

• Default delivery term: DDP (Delivered Duty Paid) under Incoterms 2020, unless otherwise agreed. Other Incoterms may apply.

• Delivery times are estimates only. Delays may occur due to manufacturer, carriers, customs, weather, or other third parties.

• The Customer must provide accurate information, be present for delivery, and arrange unloading. Additional costs caused by the Customer (e.g. failed delivery, storage, redelivery) are borne by the Customer.

• The Operator has the right to delay or cancel delivery if payments or required information are missing.

6. Limitation of Liability

• The Operator is not responsible for:

• Product quality, defects, safety, or technical compliance

• Manufacturer’s actions, delays, or omissions

• Carriers, freight forwarders, customs, ports, or other third parties

• Indirect or consequential losses (profit, project delays, penalties, reputation)

• The Operator’s total liability is always limited to its own service fee, and only in cases of proven gross negligence or intent.

7. Subcontractors

• The Operator may use third parties (factories, carriers, forwarders, insurers, customs brokers).

• These act independently, and claims must be directed to them or their insurers, not to the Operator.

8. Transport Damage and Insurance

• The Customer must inspect goods upon delivery and report damage immediately to the carrier/insurer.

• If transport insurance has been arranged via the Operator, claims must follow the Operator’s instructions.

• Without insurance arranged, the Customer bears all responsibility for claims.

9. Rights of the Operator

• The Operator may suspend or cancel orders if the manufacturer cannot supply, or if the Customer fails to provide required payments or information.

• The Operator may amend these Terms with notice (by email, website, or offer).

• Service interruptions (maintenance, technical issues, cyber disruptions) may occur, for which the Operator is not liable.

10. Warranty and Complaints

• Any warranty is provided solely by the manufacturer.

• The Operator is not a party to warranty or complaint processes.

11. Returns and Cancellations

• All products are custom-ordered; no right of withdrawal or return applies under consumer law.

• Cancellations or returns require manufacturer’s written consent.

• The Customer is liable for all costs of cancellation/return (production, admin, brokerage, freight, customs, repackaging, manufacturer’s fees).

• The Operator never refunds such costs.

12. Force Majeure

The Operator is not liable for delays or non-performance caused by Force Majeure, including but not limited to:

• war, armed conflict, terrorism, piracy, blockades

• pandemics, epidemics, or public health emergencies

• natural disasters, fires, floods, storms

• strikes, industrial actions, labor shortages

• logistics disruptions, customs delays, governmental restrictions

• cyber-attacks or large-scale system failures
  The Operator may postpone or terminate the contract without liability if Force Majeure prevents performance.

13. Applicable Law and Disputes

Finnish law applies. Disputes shall be settled in the District Court of Helsinki. Consumer-customers may also refer disputes to the Consumer Disputes Board.

14. Acceptance

The Customer accepts these Terms by paying the invoice, signing in writing, or electronically. Updated Terms take effect when published on the website or attached to a new offer.

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